Customer Care Specialist
Cairo, Egypt
I Value Solutions is a dynamic and innovative software company and Odoo partner located in Egypt, the US, and KSA, providing services to the MENA, US, and EU regions. Dedicated to providing comprehensive Odoo ERP solutions, top-notch professional consultation, implementation, training, and support services.
Role Overview
We are seeking a proactive and organized Customer Care Specialist to manage client communication and expectations across three distinct brands.
This role will primarily handlecommunications, ensuring prompt and professional responses, booking meetings with the appropriate internal departments (sales, technical consultants, or trainers), and especially coordinating consultation and mentorship meetings with the expert consultant.
Arabic speakers only, male or female
Client
Communication Management
Act as the first point of
contact for incoming WhatsApp messages and calls for all three brands.
Respond promptly to inquiries,
ensuring professional, friendly, and helpful communication.
Route requests to the correct
department or team (e.g., sales, technical pre-sales, training, or
support).
Scheduling
& Coordination
Manage and coordinate meeting
bookings using shared calendars and scheduling tools.
Schedule consultation and
mentorship sessions for the expert consultant with clients worldwide.
Follow up with leads or clients
regarding reschedules, confirmations, or reminders.
Brand-Specific
Support
Assist clients with inquiries related to ERP solutions and services.
Answer questions about course content, registration, payments, and access.
Handle VIP client communication, book strategic consultation
slots, and maintain a smooth flow of mentorship sessions.
Operational
Support
Maintain organized logs of
communications and client interactions using internal tools or CRMs.
Gather client information and
prepare summaries for internal teams prior to meetings.
Monitor response times and ensure
adherence to SLAs and communication KPIs.
1–3 years of experience in
customer service, front office, or admin support (preferably in the tech or
education sector, or as a personal assistant).
Excellent communication skills in
both English and Arabic (written and spoken).Comfortable using WhatsApp Web,
Google Calendar, Zoom, and scheduling tools (e.g., Calendly or similar).Strong organizational skills with
the ability to manage multiple conversations and schedules at once.Professional, positive, and
solution-oriented attitude.Knowledge of CRM systems or Odoo
is a plus, but not required (training will be provided).
✽ What We Offer
Benefits of Working at
I Value Solutions
At I Value Solutions, we offer a supportive and collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work with a talented and passionate team and make a significant impact on your growth and success.
- Multi-brand exposure: Gain experience working across a software company, a learning academy, and a personal consultancy.
- Growth opportunity: Learn the ins and outs of ERP, client relationship management, and digital consultation operations.
- Flexible work environment: Opportunity to work remotely or in a hybrid model, depending on location.
- Team-focused culture: Work closely with sales, consultants, and trainers in a collaborative environment.
- Mentorship and learning: Direct access to a learning-driven culture with ERP and business experts.